Each cycling tour we offer includes a specific set of services.
You’ll find all the details on the tour page, particularly in the “See Prices” section, which clearly outlines:

• What’s included (accommodation, luggage transport, travel documents, assistance, etc.)

• What’s not included (meals not listed, optional transport, bike rental if not included, etc.)

We strongly recommend reviewing this section carefully to know exactly what is covered in your trip.

To ensure full transparency and peace of mind, each tour page is designed to help you plan your cycling adventure with complete confidence – no unpleasant surprises.

Yes, our cycling holidays are perfectly suited for families – even with young children.
We’ve designed family-friendly routes with a focus on safety, comfort, and enjoyment for all ages.

Our itineraries prioritize:

• Short, easy stages

• Safe bike paths

• Quiet country roads with little traffic

For younger riders, we provide equipment adapted to each age group:

• A trailer bike for children aged 5 to 7

• A baby or child trailer (up to 40 kg)

• A comfortable and secure baby seat

• And other useful accessories to make your trip easier (panniers, child helmets, etc.)

Whether you’re traveling with a toddler or older kids, everything is designed to ensure the whole family can enjoy a safe and memorable cycling adventure.

Yes, it is possible to consider a cycling holiday with a person with a disability, under certain conditions.
As every situation is unique, we invite you to carefully assess the person’s abilities, needs, and any specific constraints.

We offer several adapted solutions, such as:

• A tandem bike to ride together safely

• Advice on choosing the most accessible route (flat terrain, short stages, adapted accommodations)

• Personalized support to evaluate the feasibility of the trip

Our team is here to help you design, within the limits of our logistical capabilities, an inclusive, safe, and enjoyable cycling holiday for everyone.

Yes, our tours are perfectly suited for seniors—whether you’re sporty or simply enjoy peaceful rides in nature.

Why our cycling holidays are ideal for seniors:

Accessible routes:
Our “easy” or “moderately easy” itineraries favor bike paths and flat or gently rolling roads with little traffic.

Short, flexible stages:
Most daily rides range from 30 to 45 km (around 3 to 5 hours of cycling at a relaxed pace), with plenty of opportunities to stop and rest.

Option to rent an e-bike (electric bike):
Perfect for enjoying the scenery effortlessly, even on slight inclines.

Comfortable accommodations:
Carefully selected for their warm welcome, accessibility, and proximity to restaurants or shops when possible.

Looking for a custom-made trip?

We can tailor:

• The duration of the trip

• The pace and distance of each stage

• The level of comfort (3* or 4* accommodation)

• Optional services like taxi transfers between stages, if needed

Yes, it’s absolutely possible to travel solo with Le Vélo voyageur. Our tours are also designed for solo travelers seeking freedom, nature, and the joy of self-guided exploration.

What we offer for solo travelers:

• Clearly marked and safe routes, ideal for unaccompanied cycling

• Le Vélo voyageur GPS app with voice navigation and interactive maps

• Luggage transport included, so you can ride light and stress-free

• Accommodations booked in advance, with a warm welcome at every stop

• 7-day-a-week phone assistance in case of any issues

Please note for solo travelers:

• A “single room” supplement usually applies (varies depending on accommodations)

• The total price may be slightly higher, as fixed costs are borne by one person only

Yes, we organize cycling tours for groups—whether it’s for large families, friends, associations, corporate teams, or school groups.

We offer tailored packages starting from 6 people, with personalized services to meet the specific needs of your group.

Here’s how group booking works:

1. Contact our team via our online form or by phone and share:

2. • The number of participants

   • Your desired travel dates

   • The fitness level of each participant

   • Any specific needs (type of accommodation, group meals, transport, support, etc.)

3. We review your request and create a custom proposal (adapted itinerary, optimized logistics, luggage handling…)

4. Once the quote is approved, each participant can pay their share individually using our group payment option.

Our cycling tours are designed to be accessible to as many people as possible, including beginners, families, and occasional cyclists.
Le Vélo voyageur’s goal is to offer a pleasant bike touring experience suitable for all fitness levels.

Good to know: All our routes can be done with an electric bike (e-bike), available as an option in each region. This makes the routes easier, even with elevation changes.

However, it’s essential to know how to ride a bike and to be fit enough for bike touring, based on your doctor’s advice if needed.

Our difficulty levels:

• Easy
  Flat or nearly flat routes, suitable for all ages, including children from age 7 on their own bikes. Perfect for a first experience.

• Moderately Easy
  Some gentle climbs, but no technical challenges. Suitable for occasional cyclists.

• Moderate
  Slightly hilly terrain, but with short daily distances. Recommended for those who are at least moderately active.

• Challenging
  Routes with more regular or longer climbs. Good physical condition is advised.

• Sporty
  For experienced cyclists: long stages and demanding terrain. Ideal for a personal challenge.

Need help during your trip?
If you prefer not to cycle one of the stages on a given day, we can arrange a taxi transfer to your accommodation. This service is available upon request, but the cost is your responsibility and must be paid on site.

The average length of a stage varies depending on the chosen itinerary, but generally ranges from 30 to 50 kilometers per day.
This corresponds to about 3 to 5 hours of cycling per day at a relaxed pace of 10 km/h, with regular breaks to enjoy the scenery, explore, or rest.

Our routes are designed to be:

• Accessible to all levels, including beginners and families

• Enriched with nature, cultural, or culinary breaks

• Comfortable, with stages planned to arrive at your accommodation feeling fresh

Whether you’re a casual rider or a more experienced cyclist, we make sure each day is balanced, enjoyable, and suited to your pace.

By default, our cycling tours in France and Europe are self-guided.
They are designed for travelers who want to enjoy total freedom while benefiting from thorough organization and digital support.

Before your departure, you’ll receive everything you need to travel independently:

• A detailed roadbook with maps, stage descriptions, practical tips, and tourist information

• Access to our mobile app for GPS navigation and real-time updates

• A printed version of the roadbook is also available upon request (€15)

This format allows you to ride at your own pace, take breaks whenever you like, and explore the sites that interest you—without being tied to a group or schedule.

Would you prefer a guide?
It’s entirely possible to add a guided option with a professional tour leader, upon request and subject to availability.

In addition to our Le Vélo voyageur GPS app, which gives you digital access to all your travel information, you can opt for a printed version of your travel documents, available as an optional extra for €15.

This printed version is especially appreciated for its convenience during the trip and includes:

A complete roadbook

• Detailed maps of your route

• Step-by-step descriptions of the paths and directions

• Clear visual markers for each stage

A practical information booklet

• The day-by-day itinerary of your trip

• Meeting points, schedules, and logistical tips

• Addresses and contact details of your accommodations

Vouchers

• For dinners included in your tour

• For activities or visits selected during booking

Luggage tags

• Useful if your tour includes daily luggage transport

This printed pack allows you to travel with peace of mind, with all the essential information right at your fingertips—even without an internet connection.

During your cycling holiday, you don’t need to worry about carrying your personal belongings.
We take care of transferring your luggage from one accommodation to the next, so you can ride light and enjoy total freedom.

Who handles your luggage?
Transport is provided daily by our local taxi partners or specialized private transport companies. This service is included in most of our packages.

When is the luggage collected?

• Luggage is picked up each morning between 9:00 AM and 6:00 PM.

• It’s essential to leave your bags at your accommodation’s reception before 9:00 AM to ensure timely transfer.

Luggage tags
Upon arrival, we’ll provide you with personalized luggage tags.
Be sure to attach them securely to each bag to facilitate logistics.

During the day, you’ll only need to carry a small daypack with your essentials, and you’ll find your luggage waiting for you at your next accommodation in the evening.

Yes, it is possible to bring your dog on a cycling holiday, under certain conditions.
This mainly depends on the chosen destination and the availability of pet-friendly partner accommodations.

Not all of our routes are suitable for traveling with a dog:
Our local partners don’t always have the necessary equipment for transporting pets by bike (trailer, basket, secure harness, etc.).

If you have your own dog transport equipment, it will be easier for us to organize a suitable trip by selecting pet-friendly accommodations.

Please note: Some hotels only accept small dogs or apply size and weight restrictions. It’s essential to let us know your pet will be traveling with you at the time of booking, and to provide all relevant information (size, breed, weight, etc.).

Our advice:
Contact us directly to find out which destinations are compatible with bringing a pet. We’ll do our best to tailor the trip to include your four-legged friend.

Yes, it is absolutely possible to design a 100% custom cycling trip—provided it takes place on a route we have previously scouted and approved.
This means we’ve already established all the necessary logistics: trusted partner accommodations, luggage transfer services, technical support, bike rental options, and more.

This approach allows us to guarantee:

• An itinerary tailored to your expectations, with no surprises

• A smooth and secure organization

• Optimal comfort, no matter your profile (solo traveler, couple, family, or group)

You can customize many aspects of your trip (duration, stages, accommodations, services, themes), while benefiting from our local expertise and well-established logistics network.

Good to know:
We do not offer trips on routes we haven’t personally verified, in order to ensure a reliable, enjoyable, and worry-free travel experience.

We offer a wide range of customization options to design a cycling holiday that truly suits you, based on your preferences, experience level, and constraints.
Here are the main elements you can tailor:

• Trip duration: Go for a weekend getaway, a full week, or a longer journey—depending on your availability.

• Stage pace: We adjust the daily distances to match your level, whether you’re a beginner, intermediate rider, or seasoned cyclist.

• Accommodation type: Choose from comfortable hotels, charming B&Bs, guesthouses, or simpler options to fit your budget.

• Additional services: Add-ons include classic or electric bike rental, luggage transport, technical assistance, or transfers by train or minibus.

• Tailored themes: Family trips with children, wine or gourmet tours, cultural escapes, nature or wellnesscircuits, and more.

Each tour is designed to combine enjoyment, comfort, safety, and authentic discovery—on routes we know inside and out.

We recommend submitting your request for a custom quote at least 4 to 6 weeks before your desired departure date.
This timeframe allows us to:

• Check the availability of accommodations and logistical services (luggage transfer, bike rental, etc.)

• Adapt the itinerary to your specific needs: number of stages, difficulty level, cultural or culinary interests

• Create a precise and comprehensive quote that includes all aspects of your project

By contacting us early, you increase your chances of availability on the best routes and benefit from a smoother experience in creating your tailor-made cycling holiday.

As a general rule, our tours depart on fixed dates to ensure accommodation availability and smooth logistical coordination (luggage transport, bike rental, welcome services, etc.).

However, it is sometimes possible to shift the departure date, depending on the destination, season, and local availability.

If you’d like to start your trip on a different date:

• Contact us directly to let us know your preferred departure date

• Our team will assess the feasibility and offer a suitable alternative if possible

• A price adjustment may apply, depending on the required changes (logistics, non-standard accommodation dates)

Before your departure, you will receive a complete roadbook along with all the practical information needed to easily reach the starting point of your tour.

Depending on the trip:

• The departure is from a designated meeting point, often accessible by train or car

• If you’ve reserved a rental bike, you’ll collect it on-site, ready to ride

• You can also leave your luggage at reception to be transferred to your first accommodation

You will receive detailed information about:

• Recommended transportation (train stations, shuttles, nearby parking)

• Check-in times or bike pick-up instructions

At the end of your trip:
The tour ends in a different city from the starting point—unless it’s a loop itinerary.

We’ll provide:

• Transportation options to return to your starting point (train, taxi, shuttle, etc.)

• Suggestions to extend your stay, if you wish

You’ll simply return your rental bike (if applicable) at the designated location, and your luggage will be waiting for you at your final accommodation.

Yes, all our tours are compatible with electric bikes (e-bikes), and you’ll be able to recharge your battery every evening without any difficulty.

The partner accommodations selected by Le Vélo voyageur are equipped with accessible electrical outlets to safely recharge your e-bike.

You’ll just need to:

• Bring your charger (provided with the rental bike or your own if you’re bringing your own bike)

• Plug in the battery upon arrival at each stage

A few practical tips for managing your e-bike’s battery range:

• Check your battery level before each departure

• Adjust the level of assistance based on the route profile (flat, uphill, windy…)

• When in doubt, use eco mode to preserve battery life until the next stop

Good to know:
The average range of an e-bike varies from 60 to 100 km depending on the model, the level of assistance used, and road conditions.

Our cycling tours offer a range of accommodation options to suit your preferences for comfort, charm, or luxury.
No matter which category you choose, breakfast is always included.

Here are the four available accommodation levels:

Standard Category

You’ll stay in 2-star hotels or carefully selected small family-run hotels. The atmosphere is warm and friendly, with all the essentials you need after a day of cycling.

Comfort Category

You’ll be hosted in 3-star hotels or charming B&Bs known for their quality service, authentic character, and hospitality. Ideal for combining comfort with a local touch.

Premium Category

You’ll enjoy accommodation in 4-star hotels, offering a higher level of service, refined amenities, and a more elegant setting. Perfect for treating yourself while exploring beautiful regions by bike.

Exceptional Category (for exclusive tours only)

This option gives you access to luxury accommodations: castles, manors, or 4- and 5-star hotels, often featuring top-tier wellness services (spa, pool) and gourmet dining. An exclusive experience for an unforgettable trip.

Yes, all accommodations included in our tours offer breakfast, and some may also include dinner, depending on the package selected.

Breakfast – Always Included

• All tours include a full breakfast, served on-site or nearby, depending on the accommodation

• It ensures you start your cycling day well-fed and without hassle

Dinners – Optional or Included Depending on the Tour

• Some tours offer a half-board option that includes dinner

• If dinner is not included, we’ll recommend partner restaurants or local dining options near your accommodation

Lunches & Picnics

• Lunch is generally not included

• On some tours, you can order a packed lunch or picnic from your accommodation or a local provider

All meal details are specified in the tour description and can be adjusted when booking.

Generally, no – accommodations are selected and booked by us, as part of our trusted partner network.
This allows us to guarantee:

• Negotiated rates

• Consistent quality standards

• Smooth logistics (check-in, luggage transfers, meals)

• And most importantly, an experience tested and approved by our on-the-ground team

However, we’re open to your preferences

If you’ve spotted a specific hotel or guesthouse along the route, feel free to let us know:
We’ll look into the possibility of including it in your itinerary, as long as it doesn’t disrupt the overall logistics (staging, transfers, etc.).

Our priority remains to provide a smooth, safe, and enjoyable experience—without compromising service quality.

Yes, all accommodations selected for our cycling tours are chosen for their ability to welcome families with children in optimal comfort and safety conditions.

Family-friendly accommodations:

• Family rooms or connecting rooms available depending on the stage

• Warm hospitality, often in small hotels or friendly guesthouses

• Some accommodations offer specific services: baby bed, high chair, ability to heat up meals, garden or safe outdoor space

Logistics designed with families in mind:

• Short stages and flexible check-in times

• Luggage transfer included to travel light

• Recommendations for family-friendly restaurants or nearby activities

Feel free to let us know your children’s ages or any specific needs at the time of booking—this helps us tailor the accommodation options as best as possible.

Yes, all accommodations selected for our cycling tours provide a secure parking solution for your bikes, whether personal or rented.

Dedicated spaces to store your bikes with peace of mind:

• Locked storage rooms, accessible only to staff or guests

• Garages, covered shelters, or dedicated bike rooms depending on the accommodation

• In some cases, bikes can be stored in your room, upon request and if space allows

Security and peace of mind guaranteed:

• This service is included at no extra cost

• It applies to all types of bikes: standard, electric, tandem

• You can also use the provided lock for extra security

If you have specific needs (high-value bike, accessories, trailer, etc.), feel free to let us know in advance so we can check the accommodation’s capabilities.

Some partner accommodations do accept pets, but not all.
Whether pets are allowed depends on each property, and often on the size and type of animal.

General conditions for traveling with a pet:

• You must make the request at the time of booking

• Small pets are more commonly accepted

• Some accommodations may charge a supplement or have restrictions (e.g., no pets in the breakfast area, owner must be present, etc.)

• Large pets or certain breeds may be refused depending on the property

Want to travel with your pet?

• Please mention it in your request, including the type, size, and weight of the animal

• We will check with the accommodations for availability and acceptance

• If you have your own gear (basket, trailer, etc.), it may help facilitate the organization of your stay

Yes, several of our partner accommodations offer a swimming pool, spa, or other wellness facilities, depending on the accommodation category and the selected destination.

Relaxation and comfort after the ride:

Many Comfort, Premium, or Exceptional category properties include:

• Outdoor or indoor swimming pool

• Wellness area with spa, sauna, hammam, or hot tub

• Treatments or massages (by reservation, with an additional charge)

How to enjoy these amenities:

• You can select a higher accommodation category to benefit from these facilities

• Some tours specifically highlight stages with pools or spas—this information is indicated on the tour page

• If you have a preference for accommodations with a pool, let us know when booking—we’ll do our best to meet your request, subject to availability

Please note:
Access to the pool or spa may be subject to specific hours or regulations, depending on the season or the accommodation.

All of our accommodations are carefully selected by our team based on field visits, client feedback, and long-standing trusted partnerships.

Our selection criteria include:

• Warm hospitality and quality of service

• Comfortable rooms (good bedding, cleanliness, quiet environment)

• Breakfast included and suitable for cycling travelers

• Safety and accessibility for bike tourists (bike storage, flexible hours, proximity to routes)

• Pleasant setting, authenticity, charm, or local character

• Strategic location, either along the itinerary or easy to access at the end of each stage

Why don’t we let you freely choose your accommodations?

Because we know them personally: by selecting reliable partners, we ensure smooth logistics (luggage transfers, coordinated check-in, flexible timing) and competitive negotiated rates you wouldn’t get booking on your own.

If you have a preference or a specific place in mind, feel free to let us know—we’ll look into the possibility of including it in your tour, as long as it’s compatible with our logistics.

No, we do not offer unusual or alternative accommodations such as cabins, yurts, or bubble tents.

Our tours focus on comfortable, reliable accommodations that are fully integrated into our logistics system, ensuring a smooth, safe, and well-suited experience for point-to-point cycling travel.

Why this choice?

• Comfort and safety: private rooms, modern bathrooms, quality bedding

• Simplified luggage transfer: guaranteed reception at scheduled times

• Direct proximity to cycling routes

• Trusted partners: personally known and tested by our on-the-ground team

If you have a special request, feel free to share it with us. In some rare cases, and depending on logistical feasibility, we may consider an alternative—but this is outside of our standard offering.

Yes, you are absolutely welcome to bring your own bike on our cycling tours.
While we work with professional bike rental partners who provide well-maintained bikes suited to our routes, we understand that some riders prefer to use their own equipment.

Price advantage:
If you choose not to rent one of our bikes, you’ll automatically receive a discount on the tour price.

Important point to consider:
To ensure a smooth trip, we strongly recommend having your bike serviced by a professional before departure. This helps avoid mechanical issues during your journey (brakes, tires, gears, etc.) that could disrupt your ride.

We’re also available to advise you on the necessary gear and to check the compatibility of your bike with the selected route.

To ensure maximum comfort and safety during your trip, we do everything possible to provide you with a bike that is perfectly adjusted to your body.

As soon as you register, we will ask for:

• The first name of each participant

• Exact height (in cm)

• Preferred frame type (men’s, women’s, unisex, or low-step)

• Optionally, your riding habits (sporty or comfort-oriented position)

This information allows us to select the right bike size and make accurate pre-adjustments (saddle height, frame length, handlebar type) before your arrival.

When you collect your bike, a final adjustment can be made on-site by our professional partners to ensure everything fits perfectly.

Specific needs?
If you have particular requests (ergonomic saddle, comfort grips, clipless pedals, etc.), don’t hesitate to let us know in advance. We’ll do our best to accommodate them.

Our rental bikes are hybrid touring bikes—sturdy, reliable, and serviced by a professional before each trip.
However, as with any equipment used intensively, a mechanical issue may occur along the way.

Minor repairs: within your reach
We ask that you be able to carry out basic repairs, such as:

• Reattaching a slipped chain

• Fixing a flat tire

To help you, we provide:

• A simple technical sheet with step-by-step instructions

• A complete repair kit, including patches, tire levers, and a pump

Professional assistance
If you encounter a more serious issue that you can’t fix yourself, a bike mechanic can come to assist you.
This service is available only for bikes rented through Le Vélo voyageur.

If you’re using your own bike:

• Be sure to bring your own repair kit: patches, fresh glue, tire levers, a pump compatible with your valve (Presta or Schrader), and ideally a spare inner tube.

• A professional mechanic will not be dispatched for personal bikes—maintenance is your responsibility.

When you rent a bike through Le Vélo voyageur, you are fully responsible for it throughout the duration of your trip.
In the event of theft, loss, or damage, you will be held liable for the rented equipment.

Important: our prices do not include bike insurance
By default, no theft or damage insurance is included in the rental fee. Likewise, we do not cover bodily injury or material damage in the event of an accident.

Optional insurance is available:
At the time of booking, you can choose to add:

• Specific bike insurance (theft, damage, breakage)

• Comprehensive travel insurance, which may include luggage theft, trip interruption, medical assistance, etc.

Our recommendation:
If you choose not to take out these insurances, we advise checking that your personal insurance or credit card coverage includes these types of situations.

Always remember to secure your bike with the provided lock, fastening it to a fixed point—even for short stops.

Yes, we offer electric bikes (e-bikes) and tandems for rent, depending on the destination.

Electric Bikes (E-bikes)

• Available in all our destinations in France and Europe

• Ideal for making routes more accessible, especially when dealing with hills or fatigue

• The additional fee varies depending on the length of the tour

• All details are provided in the “See Prices” section on each tour page

Tandems

• Available in selected destinations only

• No price increase: the tandem is offered at the same rate as a standard bike

• Ideal for couples or people with mild disabilities traveling with a companion

Good to know:
Tandems are limited in quantity. If you’d like to reserve one, make sure to request it as early as possible when booking.

To travel comfortably and safely by bike, it’s essential to pack the right gear—light but complete.
Here’s a practical checklist of what we recommend you bring:

Clothing suitable for bike touring:

• Breathable, quick-dry clothing

• Cycling shorts or padded shorts (optional but recommended)

• Technical jersey or t-shirt

• Windbreaker or waterproof jacket in case of rain

• Lightweight cycling gloves

• Sunglasses or protective eyewear

• Comfortable outfit for the evening

Useful gear and accessories:

• Helmet (provided on request, but we recommend bringing your own)

• Water bottle or hydration flask

• Sunscreen, lip balm, mosquito repellent

• Camera or smartphone with charger (and power bank if needed)

• Compact toiletry bag

• Personal first-aid kit

• Lightweight backpack if you need to carry a few items (in addition to the panniers provided)

If you’re using your own bike:

• Repair kit: patches, fresh glue, inner tube, tire levers, pump

• Bike lock

• Reflective clothing (for added safety)

Yes, all our tours are compatible with electric bikes (e-bikes), and you’ll be able to recharge your battery each evening without any difficulty.

The partner accommodations selected by Le Vélo voyageur are equipped with accessible power outlets to allow safe charging of your e-bike.

You simply need to:

• Bring your charger (provided with the rental bike or your own if using your personal bike)

• Plug in the battery upon arrival at each stage

A few practical tips for managing your e-bike’s battery range:

• Check your battery level before each departure

• Adjust your level of assistance based on the terrain (flat, uphill, windy…)

• When in doubt, use eco mode to preserve the battery until the next stop

Good to know:
The average battery range of an e-bike varies between 60 and 100 km depending on the model, level of assistance used, and road conditions.

When you rent a bike through Le Vélo voyageur, all essential equipment is included to ensure a comfortable and fully self-guided trip.

Here’s what’s included with a standard bike rental:

• A waterproof rear pannier to carry your day’s essentials (picnic, rain jacket, guidebook, etc.)

• A basic repair kit: inner tube, tire levers, patches, multi-tool

• A sturdy lock to secure the bike during breaks

• A hand pump

• A handlebar map holder for easy navigation (paper version)

• A helmet (provided on request at the time of booking)

If you rent an electric bike, the charger is also provided, and the panniers are adapted to the e-bike model.

Yes, panniers are provided with every rental bike so you can easily carry your personal belongings throughout the day.

Each bike is equipped with at least:

• One waterproof rear pannier (Ortlieb-type or equivalent), securely attached to the rear rack

• Spacious enough to hold: a picnic, rain jacket, water bottle, travel documents, etc.

• Designed to withstand rain and splashes, it keeps your items dry in all conditions

Good to know:

• If you’re traveling as a pair, each person receives a pannier (or a double pannier depending on the setup)

• For electric bikes, specific pannier models are provided

• Larger luggage (suitcases, travel bags) is transported separately by our logistics service between each stage

To meet the needs of all types of travelers, we offer several types of rental bikes, carefully selected for their comfort, reliability, and suitability for bike touring routes.

Available models:

Hybrid Bike 

• Ideal for marked routes and bike paths

• Comfortable and sturdy, with gears suited for flat or gently rolling terrain

• Comes with panniers, lock, pump, and repair kit

Electric Bike 

• Perfect for those looking to reduce physical effort or handle elevation changes with ease

• Average range: 60 to 100 km depending on assistance mode

• Charger included – batteries can be recharged each night at your accommodation

• Available in all our destinations in France and Europe

Tandem

• For two people riding together, ideal for couples or for accompanying someone with limited mobility

• Available in select destinations only, at no extra cost

Gravel or Road Bike (on request)

• For more experienced cyclists or performance-oriented riders

• Available only by prior request and subject to local availability

Bringing your own bike? That’s also possible! And you’ll receive a discount on the trip price.

Yes, a bike lock is always provided with every rental bike as part of our tours.
There’s no need to bring your own, unless you prefer to use a personal model.

Details about the provided lock:

• Sturdy and secure, suitable for parking your bike during breaks, visits, or meals

• Easy to use, allowing you to lock the bike frame to a fixed point

• Included at no extra charge when you rent a bike through Le Vélo Voyageur

Security tip:
Even for a short stop, always lock your bike to a fixed object (pole, fence, bike rack) and in a visible location. This greatly reduces the risk of theft.

If you’re using your own bike, we strongly recommend bringing a high-quality lock, preferably a U-lock or heavy-duty D-lock.

Yes, a helmet can be provided free of charge if you request it when you register.

We strongly encourage wearing a helmet for your safety, even if it’s not always legally required for adults.

Helmet details:

• Provided at no extra cost, but only upon prior request

• It will be prepared and delivered with your rental bike

• Meets current safety standards and is adjustable

Important:
For reasons of hygiene and comfort, we highly recommend bringing your own helmet—especially if you’re used to a specific model or one that fits you perfectly.

Above all, our goal is to make sure you set off with a bike that’s perfectly suited to your abilities and your itinerary.
That’s why we assist you right from the booking stage to help you make the right choice.

What we do in advance to avoid any issues:

• Collect key information at registration: height, experience level, preferences, frame type, etc.

• Personalized bike setup: our partners prepare each bike before your arrival

• E-bike (electric bike) option available on all tours to reduce effort if you’re unsure about your physical capacity

And if, despite everything, the bike doesn’t suit you?

Contact our 7-day-a-week assistance line at +33 (0)6 60 78 90 45 and we’ll work quickly to find a solution:

• On-site adjustments

• Bike replacement, if possible

• Taxi transfer to the next accommodation (at your expense, unless the rental bike is at fault)

Tip:
If you’re unsure about your level or the choice of bike, feel free to reach out before booking. We’ll help you select the most suitable model.

Yes, we offer several types of bikes and equipment adapted for children so the whole family can enjoy the trip—no matter the age of the youngest riders.

Equipment available based on the child’s age and ability:

From 1 year old:
➤ Baby seat (mounted on the back of the adult’s bike)
➤ Child trailer (up to 40 kg), ideal for toddlers or tired children

From around 5 years old:
➤ Trailer bike (half-bike attached to the adult’s bike), for kids who can pedal but don’t yet have full endurance

From around 7 years old (depending on size and confidence):
➤ Junior bikes: 20″, 24″, or 26″, adapted to the child’s build and the route
➤ Electric kids’ bike (in some destinations, from around 9–10 years old, subject to conditions)

Our commitments for a stress-free family trip:

• Logistics designed with children in mind (short stages, child-friendly accommodations)

• Equipment checked and secured, adjusted to each child’s size

• Possibility to change configurations during the trip (e.g., trailer ↔ bike), subject to availability

We offer several flexible and secure payment methods, so you can book your trip according to your preferences and needs.

Secure online payment

• Visa or Mastercard

• Payment possible in one or several installments, using multiple cards if needed

• Transaction secured via a protected platform (3D Secure)

Bank transfer

• Standard transfer: processing time of 1 to 3 business days

• Instant transfer: immediate receipt

Payment by mail

• French bank check

• ANCV holiday vouchers, in paper format or e-Chèques Connect

• Holiday vouchers are accepted for up to 50% of the total amount of your order

Group payments
You can select the “Group Payment” option when booking. Each participant will receive a link to pay their share individually, using the payment method of their choice.

Yes, we offer payment in installments to make it easier for you to book your trip and manage your budget more comfortably.

Installment payment terms:

Deposit at the time of booking:

• Your trip is confirmed with a 30% deposit

• This initial payment secures your reservation and allows us to book accommodations and services

Balance due 30 days before departure:

• You can pay the remaining balance at any time, up to 30 days before the start of your trip

• An automatic reminder will be sent if the balance has not been paid as the deadline approaches

Group payment available:

• With our “Group Payment” option, each participant can pay their share individually using their preferred payment method

Please note:
For bookings made less than 30 days before departure, full payment is required at the time of reservation.

We offer several secure payment methods so you can complete your booking with confidence, directly through our website.

Accepted online payment methods:

• Credit card (Visa / Mastercard)

  • Secure payment via a certified platform (3D Secure)

  • You can use one or multiple cards if choosing a shared payment option

• Bank transfer (standard or instant)

  • Payment details are provided during the booking process

  • Your reservation is confirmed once the transfer is received

• Group payment

  • Each participant can pay their share individually

  • Everyone can choose their preferred payment method

Other accepted payment methods (offline):

• Bank check (France only)

• ANCV holiday vouchers (paper or Connect)
  ⚠️ Holiday vouchers are accepted for up to 50% of the total amount

For paper vouchers, they must be sent by post. e-Chèques Connect can be used online.

Yes, all payments made on our website are fully secure.
We use a certified payment platform that ensures the protection of your banking and personal data.

Security measures in place:

• HTTPS protocol: your browsing and data are encrypted end-to-end

• 3D Secure payment: enhanced authentication is required by your bank (SMS code, mobile app approval, etc.)

• Trusted payment provider: we work with reliable partners who comply with PCI-DSS security standards

What this means for you:

• Your credit card information is never stored on our servers

• You can pay with confidence using Visa, Mastercard, or a secure bank transfer

• If you have any concerns or issues, our team is available to assist you

Yes, you can book now and complete your payment in several steps.
Our booking system allows you to secure your tour with a deposit, then pay the remaining balance later under clear conditions.

Here’s how it works:

Instant online booking

• You select your tour, dates, and options

• A 30% deposit is required to confirm the reservation

Balance payment later

• The remaining balance must be paid no later than 30 days before departure

• You can pay it in one or several installments via your customer account or through a payment link

Group payment option

• Each participant can pay their share separately, using their preferred payment method

Note: If you book less than 30 days before departure, the total amount must be paid at the time of booking.

The “split payment” option allows you to share the cost of the trip among participants, without the organizer having to pay the full amount upfront.

Here’s how it works, step by step:

You start the booking

• One person initiates the reservation (choosing the tour, options, and participants)

• At checkout, simply tick the “Split Payment” option

A payment link is generated

• You receive a link to share with the other participants

• Each person can pay their share securely, using their preferred payment method (credit card, bank transfer, etc.)

Deadlines to respect

• The full amount (deposit or balance) must be paid by the indicated due date

• The trip is only confirmed once the total amount has been paid

This service is free, secure, and convenient—perfect for:

• Groups of friends

• Families sharing the budget

• Colleagues or company groups

Yes, we accept ANCV holiday vouchers, both in paper format and digital format (ANCV Connect), for full or partial payment of your trip.

Here are the conditions of use:

Accepted amount:

• Holiday vouchers can cover up to 50% of the total amount of your booking

• The remaining balance must be paid by another method (credit card, bank transfer, etc.)

Accepted formats:

• Paper vouchers: must be sent by registered mail to the address provided during booking

• ANCV Connect vouchers: can be used directly online during payment

Deadlines to respect:

• To ensure your payment is processed, we recommend sending the vouchers as soon as you book

• Your trip is only confirmed once full payment has been received

Important:
Holiday vouchers are non-refundable in case of cancellation (as per our Terms and Conditions), even partially.

The balance of your trip must be paid no later than 30 days before the departure date.
This deadline allows us to finalize all reservations (accommodations, bikes, transfers…) and ensure a smooth, well-organized trip.

Balance payment terms:

• When booking, you pay a 30% deposit to secure your trip

• The remaining 70% balance can be paid:

  • In one or multiple installments via your customer account

  • By credit card, bank transfer, or ANCV holiday vouchers (up to 50% of the total amount)

• You will receive an automatic reminder by email a few days before the deadline

In case of non-payment:

• If the balance is not paid 15 days before departure, your booking may be canceled, in accordance with our terms and conditions

For bookings made less than 30 days before departure, full payment is required at the time of booking

No worries—a little rain doesn’t mean you can’t fully enjoy your trip!
Our tours are designed to remain enjoyable whatever the weather conditions.

Short stages and indoor visits

• Daily stages are relatively short (on average 30 to 50 km), allowing you to ride between showers or adjust to the weather’s rhythm.

• Our itineraries pass through areas rich in cultural, culinary, or heritage sites, many of which are indoors (museums, wine cellars, churches, historical landmarks…).

With the right gear, you’re good to go!

• We recommend bringing a lightweight, breathable rain jacket or cycling poncho.

• Your personal belongings will stay perfectly dry:

  • In the waterproof panniers provided with our bikes

  • Or in your main luggage, transported separately and delivered to your accommodation each evening

A solution for truly bad weather

If you prefer not to cycle in the rain, just contact us:

We can arrange a taxi transfer for you and your bikes to the next stage.

The transport cost is your responsibility and is to be paid on-site.

If you cancel your booking, the cancellation fees depend on how far in advance you notify us relative to the tour’s departure date:

Insurance fees are never refundable, even in the event of cancellation.

Modifying a booking before departure
Want to change something in your trip (dates, type of bike, accommodation…)? Here’s how it works:

• Any modification is subject to a fee of 5% of the total trip price, with a minimum of €50 per file

• Changes are possible as long as Le Vélo voyageur can accommodate them (depending on availability)

• Requests to change the departure date must be made at least 3 business days before departure

Our advice: For greater peace of mind, consider purchasing trip cancellation or multi-risk insurance when booking.

Yes, it is possible to modify your booking after payment, under certain conditions.

Whether it’s to change the departure date, type of accommodation, number of participants, or selected options, our team will do its best to accommodate your new request.

Conditions for modifying a booking after payment:

• Each modification is subject to a management fee of 5% of the total amount, with a minimum of €50 per file

• Modification requests must be made at least 3 business days before the departure date

• Changes are accepted subject to the availability of accommodations, bikes, and related services

If the new arrangements result in a price difference (either an increase or decrease), the amount will be adjusted accordingly

Please note:

Some services (train tickets, specific overnight stays, external activities) may be non-changeable or non-refundable after confirmation. This will always be clearly stated during the booking process.

Want to change your departure date, accommodation type, or a service included in your trip? It’s possible—under certain conditions.

Here’s how to proceed:

Contact us as soon as possible by email or phone with:

• Your name and booking number

• The elements you wish to modify (date, number of participants, accommodation, bike type, etc.)

We will assess the feasibility of your request based on:

• Availability at the affected stages

• The time remaining before departure

Conditions and modification fees:

• Each modification is subject to a fee of 5% of the trip price, with a minimum of €50 per file

• Requests to change dates must be made at least 3 business days before departure

• If the change is significant or availability is limited, we will offer an alternative proposal

Please note:
Some services (train tickets, specific bookings) are non-changeable once confirmed—we will inform you of this in advance.

Free cancellation is only possible in very specific cases.
As a general rule, any cancellation will result in fees based on the date we receive your cancellation request.

Cancellation fees based on the timing of your request:

Good to know:

• Insurance premiums are never refundable

• Unused services cannot be refunded

When is free cancellation possible?

• If we are unable to provide the booked tour (e.g., exceptional unavailability, major logistical issue)

• Or if you decline an alternative proposal following a change made by us—in this case, any amount paid will be fully refunded

Peace of mind tip:
Taking out cancellation or multi-risk insurance when booking gives you greater flexibility in case of unforeseen events.

The refunded amount depends on when you notify us of your cancellation in relation to the scheduled departure date.
The calculation is based on the total trip price, excluding insurance.

Cancellation refund scale:

Purchased insurance is never refundable. Partially used or unused services are not eligible for a refund

Refunds are processed:

• Using the same payment method as your original booking (unless otherwise specified)

• Within a maximum of 14 business days from the validation of your cancellation request

If you subscribed to cancellation insurance, we will provide the necessary documents to file your claim with the insurer.

No, transferring a booking to another person is not allowed.

For logistical, insurance, and administrative reasons, each booking is strictly personal and tied to the identity of the participants declared at the time of registration.

Why is this transfer not possible?

• Accommodations, bike rentals, and transfers are booked under specific names

• Some services (insurance, transportation, equipment) are personalized and non-transferable

• This ensures traceability and optimal service quality throughout the trip

Can’t go anymore?
Contact us as soon as possible. Depending on the departure date, it may be possible to modify or cancel your booking, according to the applicable terms.

Yes, we offer specific insurance options that you can add when booking, so you can travel with peace of mind—even in the event of the unexpected.

Two types of insurance are available:

Cancellation insurance
It allows you to be reimbursed according to the policy terms if you need to cancel your trip for a covered reason (illness, accident, professional obligations, etc.).

Comprehensive travel insurance with trip interruption
In addition to cancellation coverage, it includes:

• Trip interruption (early return, immobilization)

• Medical expenses abroad

• Emergency repatriation

• Theft or damage to your bike (personal or rented)

• Other travel disruptions (delays, lost luggage, etc.)

Good to know:

• Insurance is optional but highly recommended

• It must be purchased at the time of booking

• A summary of the coverage will be provided before subscription

In the event of a claim, we will assist you in preparing your file for submission to the partner insurance provider.

Yes, you can absolutely gift a cycling holiday!
It’s an original, sustainable, and meaningful gift—perfect for a birthday, retirement, wedding, or simply to treat a loved one.

You have two options:

1. Gift a specific trip

Choose one of our available tours and book it by specifying:

• The number of participants

• The accommodation category

• The type of bike (standard or electric)

You’ll receive a personalized gift voucher, which you can print or have sent by post (postal delivery available for an additional fee).

1. Gift a voucher with a custom amount

Prefer to let the recipient choose? Offer a gift voucher for the amount of your choice, valid on all of our tours.

Your gift voucher is valid for 1 year from the date of purchase.
It can be used at any time during this period on any of the tours offered by Le Vélo voyageur.

Terms of use:

• The voucher is valid for a single use, even if the full amount is not used.

• It can be applied to any tour, subject to availability.

• If the recipient chooses a trip with a higher price, they simply pay the difference.

Good to know:
The gift voucher can be used for an online booking or by contacting us directly and providing the voucher code.

Yes, you can absolutely personalize your gift voucher with a custom message! It’s a wonderful way to add a personal touch to your gift and make it even more memorable.

How does it work?

• When ordering your gift voucher, you will have the option to include a personalized message (e.g., “Happy Birthday,” “Enjoy your cycling adventure,” “A special moment for two – unforgettable memories!”).
• This message will be directly included on the PDF gift voucher, which you will receive by email or, if you prefer, by post (optional).

You can also choose:

• The recipient’s name

• The sender’s name

• The selected package or gifted amount

The design of the voucher is elegant and ready to offer, whether printed or sent in digital format.

Using a Le Vélo voyageur gift voucher is quick and easy! It allows you to book the trip of your choice, either independently or with the help of our team.

Steps to use your gift voucher:

1. Choose your trip on our website (region, duration, level, type of bike, etc.)

2. Select your dates, accommodation, and options

3. When confirming your booking, enter your gift voucher code in the designated field (at checkout or payment stage)

4. The amount of the voucher will automatically be deducted from the total

Please note:

• If the trip cost is less than the voucher value, the difference will not be refunded

• If the trip cost is higher, you’ll simply need to pay the remaining balance

Prefer assistance?
You can also contact our team by email or phone, provide your voucher code, and we’ll handle the booking for you!

No, extending the validity of a gift voucher is not possible.

Le Vélo voyageur gift vouchers are valid for one year from the date of purchase and must be used within that period.

Why this rule?

• Our vouchers are linked to specific services (prices, availability, seasons) that may change from year to year

• This time limit ensures fair and transparent management for all our travelers

• It helps us maintain service quality and price stability

Tip: If your voucher is close to expiring, don’t wait until the last minute! You can book a trip now, even if your departure date is later in the season.

Yes, a few simple conditions apply to the use of Le Vélo voyageur gift vouchers to ensure a smooth and fair experience for all our travelers.

Here are the main conditions to keep in mind:

Validity period:
The voucher is valid for 1 year from the date of purchase and must be used before its expiration date.
No extensions are possible once the expiration date has passed.

Single use:
The gift voucher can only be used once.

• If the trip cost is less than the voucher value, the difference will not be refunded or carried over.
• If the cost is higher, the recipient can pay the difference.

Booking required:
The voucher cannot be used without making a reservation. The recipient must choose a trip and either contact us or book online using the voucher code during checkout.

Subject to availability:
Bookings are subject to trip availability. We recommend booking as early as possible, especially during peak season.

If in doubt, our team is happy to assist the recipient in selecting and booking their trip.

Yes, we offer two insurance plans in partnership with Chapka Assurances, a specialist in travel insurance.

Two levels of protection to choose from:

1. Cancellation Insurance
   Protects you in case of unexpected events before departure (illness, accident, work-related issues, etc.)
2. Cancellation + Comprehensive Insurance
   Includes cancellation coverage plus full protection during your trip:

• Medical assistance and repatriation

• Theft or loss of luggage

• Trip interruption

• Personal liability abroad

Eligibility conditions:

• These insurance plans are available to residents of the European Union, Switzerland, Liechtenstein, and Norway

• They must be purchased at the time of booking only – they cannot be added later

You can find full policy details in the “Insurance” section on our website or during the booking process.

Travel Documents & Health Requirements

Before your departure, please make sure you meet all administrative and health requirements for your cycling trip.

For EU nationals

If you’re a citizen of a European Union country, you may travel to the following destinations with a valid national ID card or passport:
Spain, Portugal, Italy, Scotland (UK), Slovenia, Switzerland, Germany, the Netherlands, Belgium, Croatia, Ireland, Austria.

No visa is required for tourist stays of up to 90 days.
⚠️ For travel to Scotland (UK), a valid passport is required, as the UK is no longer part of the European Union.

For travellers from the USA, Canada, Australia and non-EU countries

Citizens of the United States, Canada, Australia and many other countries do not need a visa to travel within the Schengen Area — which includes most of our destinations — for stays of up to 90 days within a 180-day period.
Make sure your passport is valid for at least 3 months after your planned return date.

For Scotland (UK), a visa is not required for tourism stays under 6 months, but a valid passport is mandatory.

Starting in 2025, non-European travellers (including US and Australian citizens) will need to apply for an ETIAS travel authorisation (similar to the US ESTA system) before entering the Schengen Area. This will be a quick online procedure.

Estimated processing times

• Passport: allow 3 to 6 weeks (depending on your country).
• Visa (if needed): allow up to 15 business days.
• ETIAS (from 2025): online form, usually approved within 96 hours.

Health requirements

• No mandatory vaccines are currently required for travel to Western Europe. However, some destinations may recommend certain vaccinations (e.g. hepatitis A, tetanus, typhoid).
• We strongly advise taking out travel insurance that covers medical expenses and repatriation.

Official resources to consult before your trip:
• Reopen EU – EU entry conditions and travel updates
• CDC Travel Health (USA)
• Smartraveller (Australia)
• Your GP or travel health clinic for personalised advice

Good to know

• Ensure all your documents are valid throughout your trip.
  • Some airlines or border controls may ask for proof of return flight or confirmed accommodation.
  • If you take prescription medication, carry a translated prescription and bring sufficient quantities for your entire journey.

The Le Vélo voyageur GPS app is your digital travel companion, designed to guide you throughout your cycling trip in a simple, intuitive, and reliable way.

Key features of the app:

Step-by-step GPS navigation:
Follow your route in real time with an interactive map that shows every turn, just like a standard GPS.

Voice guidance:
The app can provide spoken directions, so you can keep your eyes on the road while cycling.

Points of interest and tourist information:
Enhance your journey with cultural, historical, or culinary insights about the places you pass through.

Digital travel log:
Access all the essentials for your trip: day-by-day itinerary, accommodations, useful addresses, schedules, contacts, and services.

Offline mode available:
Download your route in advance for navigation even without a mobile network.

Yes, the Le Vélo voyageur GPS app works offline, so you can follow your route even in areas without mobile network coverage.

Here’s how it works:

• Before your trip, you’ll receive a link to download the app and the route files.

• Once the data is downloaded, you can switch your phone to airplane mode and use the app without an internet connection throughout your trip.

• GPS navigation, maps, your travel log, and points of interest remain fully accessible—even in the countryside or forest.

Practical tips:

• Download your routes in advance using Wi-Fi to ensure smooth access on the road.

• Make sure your phone’s GPS is enabled, even in airplane or offline mode.

• Bring a power bank to stay charged and autonomous all day.

If you experience an issue with your accommodation (non-compliant room, access problems, reception issues, etc.), we’re here to assist you immediately. Your comfort and safety are our top priority.

The right steps to take:

1. First, contact the reception of the accommodation
   Many problems can be resolved quickly on-site (room change, technical adjustments, etc.)

2. If the issue persists or cannot be resolved directly:
   Call our dedicated assistance number, available 7 days a week from 8 AM to 8 PM
   You’ll find this number in your travel documents (app and printed version)

Our team will assess the situation in real time and:

• Find a suitable solution (change of room, change of location, etc.)

• Coordinate directly with the accommodation to speed up the resolution

• Offer you an alternative accommodation if necessary

Every lodging is carefully selected, but unexpected situations can happen. Thanks to our network of trusted partners and our on-the-ground presence, we’re able to respond quickly and effectively.

In case of a health issue or accident during your trip, our team is available to assist you quickly and guide you to the appropriate services.

Here’s what to do:

In the event of a medical emergency:

• Call 112 (the European emergency number)

• Then inform our team via the Le Vélo voyageur assistance number, available 7 days a week from 8 AM to 8 PM

• This number is listed in your travel documents and in the mobile app

For non-urgent health issues (fatigue, minor fall, mild illness):

• If needed, we can arrange a taxi transfer to a medical center or your next accommodation

And if you have to interrupt your trip?
Depending on your situation and insurance coverage, we’ll help you with the necessary procedures if you’ve subscribed to travel insurance (cancellation/interruption).
Please note: all costs related to medical care, transport, or trip changes are your responsibility if no specific insurance has been taken out.

Yes, we provide a dedicated assistance number: +33(0)6 60 78 90 45, available 7 days a week, including evenings and weekends, to support you during your trip.

Assistance hotline hours:

• Available every day, including weekends and public holidays

• Hours: 8 AM to 8 PM, 7 days a week

When to use this number?
+33(0)6 60 78 90 45

• Accommodation or bike-related issues

• Unexpected events along your route

• Health concerns or need for a transfer

• Urgent questions about your itinerary or travel plans

This number can be found in:

• Your travel documents

• The Le Vélo voyageur mobile app

• The printed booklet (if selected)

Outside these hours, you can always leave us a voicemail, SMS, or email — we’ll get back to you as soon as the service reopens.

Yes, mechanical assistance can be arranged in case of a serious issue during your ride, either through our local partners or by quickly finding an appropriate solution.

Here’s how we respond:

For minor issues (flat tire, derailed chain, etc.):

• A repair kit and a practical guide are provided with every rented bike

• A dedicated video tutorial on how to fix a flat tire is available on our YouTube channel

• We ask that you know how to perform basic repairs yourself (replacing a tube, putting a chain back on, etc.)

For major breakdowns or an unusable bike:

• Call our assistance number, available 7 days a week from 8 AM to 8 PM

• We will contact a local repair shop, a partner rental service, or arrange a taxi transfer with the bikes

• A solution is always found, even in exceptional cases

Please note:

• If the bike is rented through us, we handle all the technical arrangements

• If you’re using your own bike, assistance is still possible, but the costs will be at your expense

Yes, our assistance service is available throughout your entire trip, including abroad (Belgium, the Netherlands, Germany, Italy, Spain, etc.), in all the destinations we offer.

A responsive team, even outside France:

• Access our assistance number: +33(0)6 60 78 90 45 – available 7 days a week from 8 AM to 8 PM, regardless of the country you’re in

• We work with trusted local partners to provide:

  • Mechanical assistance in case of breakdown

  • Taxi transfers if needed

  • Support with accommodation-related issues

Please note:

• In case of a problem, our France-based team coordinates actions with local providers

• Everything runs smoothly thanks to our well-established logistics in each serviced country

• For some trips, specific documents may be provided in multiple languages (welcome info, itinerary, instructions)

No worries! Everything is set up to help you easily find your way. With our app and navigation tools, you’re guided at every step.

Reliable tools to keep you on track:

Le Vélo voyageur mobile app

• Works like a GPS, with voice guidance and interactive maps

• Shows your real-time position, even offline (if maps are downloaded in advance)

• Includes your day-by-day itinerary, accommodations, and points of interest

Printed roadbook (optional)

• A great backup or alternative in case of phone issues

• Contains detailed maps, turn-by-turn directions, and useful contacts

And if you really get lost?

• Call our assistance number, available 7 days a week from 8 AM to 8 PM: +33(0)6 60 78 90 45

• We’ll guide you back on track or arrange a transfer if necessary

Pro tip: Be sure to charge your phone each evening and bring a power bank to stay connected all day.

Yes, from the moment you reach out or make a booking, a dedicated travel advisor is assigned to assist you throughout the planning of your trip.

A personalized, human, and responsive service:

• You’ll be connected with a travel advisor who is an expert in your chosen destination

• Communication can take place by email, phone, or video call—whichever you prefer

• Your advisor knows your file and can answer all your questions: trip selection, options, difficulty level, accommodations, transfers, logistics, and more

How does it work in practice?

• As soon as you request a quote or make a booking, a dedicated advisor is assigned to you

• You’ll receive their direct contact details to reach them easily

• They will remain your main point of contact until the start of your trip

You’re never alone: even once on the road, our assistance team takes over if your advisor is unavailable.